Refund policy

Return and Refund Policy with Free Shipping for [Pure Peace Aromatics]

Effective Date: [January 1, 2025]

Thank you for your purchase!

At [Pure Peace Aromatics], we want you to feel inspired and at peace with your purchase of our faith-inspired home fragrance and personal care products. If for any reason you are not satisfied with your order, we are here to help. Please read our Return and Refund Policy below to understand how returns, refunds, and free shipping work.

1. Returns

We accept returns for products purchased directly from our website within 30 days of the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused, unopened, and in original packaging.
  • The item(s) must not have been opened or used, including personal care products such as body butter, bath products, or wax melts and room sprays.
  • The product(s) must be purchased directly from [Pure Peace Aromatics] (online orders only).
  • The item(s) must not be part of our non-returnable or final sale categories (e.g., custom orders, gift cards, or sale/clearance items).
  • No restocking fee. 

How to Initiate a Return:

  • To initiate a return, please email us at [@info@purepeacearomatics.com] or contact us via the "Contact Us" page on our website.
  • Include your order number, the product(s) you wish to return, and the reason for your return.
  • We will provide you with a Return Authorization (RA) number and instructions for how to return your items.

2. Free Return Shipping

We offer free return shipping on all eligible returns for the first 30 days after delivery, provided the return meets the conditions outlined above.

  • Free shipping will be provided through a pre-paid return label that we will send to you once your return request is approved.
  • Return shipping fees will apply if the return is requested after 30 days or if the product does not meet the eligibility requirements for return (such as being opened or used).

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment.

  • Refunds will be processed within 5-10 business days after receiving and inspecting the returned item(s).
  • The amount refunded will be the purchase price of the item(s) minus any applicable shipping fees for non-eligible returns.
  • Original shipping charges for orders are non-refundable unless the product was damaged or defective.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the item(s) for a refund and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.

  • Damaged Products: If your product arrives damaged, please send us clear photos of the damaged item(s) and packaging, along with your order number.
  • Defective Products: If the product is defective (e.g., faulty fragrance or broken packaging), please notify us, and we will either issue a refund or send you a replacement, at no additional cost.

In either case, we will cover the return shipping costs for defective or damaged items.

6. Non-Returnable Items

For hygiene and safety reasons, certain products are non-returnable. These include:

  • Opened or used personal care products (e.g., lotions, bath products, skincare).
  • Scented products that have been opened or used (e.g., candles, room sprays, essential oils).
  • Gift cards, custom items, or sale/clearance products.

If you are unsure whether your item is returnable, please contact us before initiating the return process.

7. Cancellations

We process orders quickly, so cancellations are only possible if the order has not yet been shipped. If you wish to cancel an order, please contact us immediately at [info@purepeacearomatics.com] or via our website's customer support.

8. Customer Responsibility

We encourage you to review your order carefully before completing the purchase. If you have any questions about a product, please feel free to reach out to us before placing an order to ensure it is the right fit for your needs.

9. Contact Us

If you have any questions or concerns about your return, refund, or exchange, please contact our Customer Support team at:

Email: [info@purepeacearomatics.com]
Phone: [757-943-4802]
Address: [PO Box 6433, Portsmouth, VA. 23605]
Website: [www.purepeacearomatics.com]

By completing a purchase with us, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. We strive to ensure that our faith-inspired home fragrance and personal care products bring peace and joy to your life, and we are here to assist if you need help with your order.